The 40-day Spring Festival travel rush officially kicked off, and they guarded passengers’ safe travel in this way.

Text/Yangcheng Evening News All-Media Reporter Li Zhiwen

At 0: 50 on January 7th, the K4562/3 train with 1813 passengers left Guangzhou Station slowly. This is Guangdong-Hong Kong-Macao Greater Bay Area’s first passenger train during Spring Festival travel rush in 2023, which marks the official start of the 40-day Spring Festival travel rush.

This year, Spring Festival travel rush is the first Spring Festival travel rush after the introduction of the "New Ten Articles" for epidemic prevention and control. The reporter observed in railway stations, airports, passenger stations and other transportation hubs that compared with the previous epidemic period, there have been many new changes in Spring Festival travel rush this year: the green code has not been checked, the nucleic acid has not been looked at, and the passenger pit stop process has become simpler; Wearing masks, protective clothing and gloves-there are fewer fully armed passengers or even out of sight; There are more and more passengers with their families, big bags and small bags, and smiling faces … In order to make passengers travel safely and smoothly, they do this.

Guangdong Provincial Department of Transportation

This year, the Provincial Department of Transportation further strengthened the linkage between departments, improved the working mechanism of Spring Festival travel rush, further sorted out the traffic jams and toll stations, strengthened the road network detection, dispatching and emergency response of important transportation corridors, key nodes and traffic jams and bottlenecks, and improved the rapid response capability.

In order to build a safe Spring Festival travel rush, the Provincial Department of Transportation will continue to implement the "one-day-one-judge" Spring Festival travel rush working mechanism, and coordinate the prevention and control of Spring Festival travel rush epidemic and the guarantee of transportation services. Do a good job in the dynamic intelligent monitoring of operating vehicles, focusing on strengthening the safety supervision of long-distance passenger transport, tourist chartered cars, rural passenger transport and dangerous goods transportation. Do a good job in the source management of passenger stations, and urge passenger stations to strictly implement the "three no-stops and six no-exits" system. Keep a close eye on key nodes such as "passenger ro-ro transportation in Qiongzhou Strait" and "four types of key ships" and strengthen waterway safety supervision.

In order to further improve the service level of Spring Festival travel rush, the transportation system of the whole province will actively carry out voluntary services such as "Warm Winter Action", "Warm Migrant Workers in Spring" and "Spring Breeze Action" to provide information consultation, civilized guidance, tea supply and other services for drivers and passengers in the past, so as to warm passengers’ way home. Strengthen the sanitation and cleaning of transportation stations, provide waiting areas and consulting services for pregnant women, children, sick and disabled passengers, and further improve the waiting environment for passengers. At the same time, strengthen the transportation service guarantee in key periods, and actively organize "point-to-point" transportation such as chartered cars, special trains and charter flights to meet the needs of people returning to work and returning to school.

This year, Spring Festival travel rush’s transportation system will fully implement the latest epidemic prevention and control optimization measures and "Class B and B management" measures of the joint prevention and control mechanism of the State Council, continue to do a good job in the normalization prevention and control of "two stations, one field, one port and one service area", strictly implement measures such as disinfection of passenger stations, service areas and means of transportation, and do a good job in cleaning the environment, ventilation and ventilation. In principle, disinfection and ventilation should be no less than once a day.

At the same time, strengthen the passenger flow organization of passenger stations, guide passengers to wait for passengers and sit in scattered places when conditions permit, and reduce the concentration of people. Long-distance road passenger drivers should try to fix the lines and vehicles during their work, and drivers of long-distance passenger lines and drivers and passengers of important energy transportation channels should try to arrange fixed rest places to prevent cross-infection.

All localities will further optimize the ticketing organization, actively provide contactless services such as mobile terminal ticket purchase and ID card checking, and guide passengers to wait for the bus (ship) and board the bus (ship) in an orderly manner. Strengthen the connection of various modes of transportation, effectively improve the efficiency of combined transport and continuous transfer, and effectively solve the "first and last mile" of passenger travel. Increase the organization and management of rural passenger transport and the delivery of transport capacity, improve the coverage of rural passenger transport lines, and ensure the travel needs of the masses.

Guangzhou Railway Group: The renovation and inspection of locomotives, vehicles, line equipment and station equipment have been completed in an all-round way.

In terms of hardware, Guangzhou Railway Group has strengthened the inspection and maintenance of service facilities and equipment. In front of Spring Festival travel rush, the ticket vending machines, elevators, air conditioners and seats were thoroughly inspected and rectified to ensure that basic services such as environmental sanitation, toilet use and boiled water supply were in place. At the same time, before New Year’s Day, the service "Keep Smooth" project in Guangdong Province was put into use as scheduled. For example, Guangzhou South Railway Station also completed the construction of Spring Festival travel rush Security Project, the west platform completed the optimization of compound security check and exit streamline, and eight channels were added at the security check and exit.

Increase investment in safety equipment. Spring Festival travel rush Former Group Company has completely completed the renovation and inspection of locomotives, vehicles, line equipment and station equipment, so as to ensure that these equipment can run safely and smoothly during their stay in Spring Festival travel rush.

In terms of service upgrading, we adhered to the standards of demand orientation and passenger satisfaction, coordinated Spring Festival travel rush, epidemic prevention, transportation and safety, focused on the service needs of passengers, and introduced 15 measures to facilitate the people and benefit the people, such as adjusting the preferential standard for children’s tickets to age according to their height, and canceling the restriction that students can only buy student discount tickets in winter and summer vacations.

Baiyun Airport: "Spring Breeze Service" Helps Passengers Travel Well

While ensuring the safe operation, Baiyun Airport practiced the "Spring Breeze Service" and launched a series of warm service measures in view of the "key and difficult points" in Spring Festival travel rush’s security work. All units in the frontcourt will strengthen the deployment of manpower, and the security inspection channels will be opened in advance according to the passenger flow situation, and all channels will be opened during the peak passenger flow period to quickly check and release passengers.

During the security inspection in Spring Festival travel rush, according to the actual demand on site, passages for "first passengers", "students returning from winter vacation" and "late passengers" were set up to provide convenience for special passengers such as those who arrive late for some reason and those who are old, weak, sick and pregnant.

Air Service Branch has set up a special service counter and a love counter at the duty officer’s counter at Gate 2 of Terminal 1 and the check-in counter at No.17 on M Island, respectively, to give priority to check-in procedures for passengers in need. For special international passengers, assist in making electronic health declaration and provide customs clearance guidelines.

The customer service center provides "artificial+intelligent" service, responds to passengers’ needs 24 hours a day, and patiently answers questions for passengers. The customer service counters at the airport provide convenient boxes for passengers, and the maternal and child rooms provide free emergency services of baby products for passengers returning home from Spring Festival travel rush. A number of warm-hearted measures meet the needs of the vast number of passengers for a beautiful trip.

Central South Air Traffic Control Bureau: Ensuring the Smooth Lifeline of Air Traffic Control Transmission during Spring Festival travel rush.

In view of the increase in flight volume, parallel epidemic prevention support, and outstanding complex weather during Spring Festival travel rush this year, the Central South Air Traffic Control Bureau properly formulated the support plan, set up the Spring Festival travel rush Support Working Group, organized a mobilization meeting for air traffic control support in Spring Festival travel rush, implemented safety responsibilities, paid close attention to the operation situation, rationally arranged the personnel on duty according to the characteristics of flight flow distribution in Spring Festival travel rush, and established a reserve team for key posts to respond to emergencies at all times.

The Technical Support Center ensures the stability and reliability of air traffic control equipment. Before Spring Festival travel rush, the new version of "Equipment Image Recognition System" was upgraded and deployed to realize intelligent monitoring of air traffic control equipment status and build a "firewall" for equipment support. The Communication Network Center will carry out special inspection of Spring Festival travel rush for air traffic control equipment, strengthen inspection of transmission pipelines, closely monitor the safety of pipelines and cables in construction sections, and ensure the smooth "lifeline" of air traffic control transmission during Spring Festival travel rush.

The Central South Air Traffic Control Bureau is also actively doing a good job in publicizing and training the new version of the emergency plan system and emergency handling cards to ensure that Spring Festival travel rush is foolproof.

Guangzhou Maritime Department: Provide 24-hour information supervision service.

It is understood that the Guangzhou Maritime Department has carried out a comprehensive safety "physical examination" on 105 passenger ferry vessels that have been put into Spring Festival travel rush, focusing on passenger-related vessels and material transport vessels such as Pearl River cruise ships and high-speed passenger ships, preventing vessels from operating "with diseases", and making full use of information means such as VTS, CCTV video surveillance system and supervision and command system, strengthening dynamic control of vessels, and releasing early warning information of bad weather in time to ensure the safety of navigation.

At the same time, we will open up a green channel for the transportation of key materials, strengthen the water transportation organization, provide 24-hour all-weather information supervision service, improve the efficiency of ship turnover and operation, ensure the safe and smooth transportation of key materials such as electric coal and grain, and ensure the production of enterprises and the living needs of residents during Spring Festival travel rush.

In addition, combined with the navigation situation of ships in the jurisdiction, Guangzhou Maritime Department rationally deployed emergency rescue forces in key waters such as the Pearl River Estuary, and did a good job in duty and emergency response to emergencies to fully ensure the safety of people’s water travel.

China Eastern Airlines: Improve the service guarantee for special passengers and actively assist passengers.

During Spring Festival travel rush, the number of elderly tourists and unaccompanied children tourists is expected to increase significantly. China Eastern Airlines has improved various service guarantees from the ground to the air since passengers purchased tickets; At present, an electronic system has been established for unaccompanied children. During the flight, flight attendants record and photograph the details and photos of small passengers, and parents can know the flight situation in real time through China Eastern Airlines official website.

This year, in Spring Festival travel rush, Shenzhen Base of China Eastern Airlines Guangdong Branch cooperated with Shenzhen Airport to launch an accurate tracing service for late-arrival passengers. During the morning rush hour, a special tracing post was set up to accurately find late-arrival passengers through the tracing system based on passengers’ appearance characteristics and security check time, and the attendants at the tracing post and boarding gate formed an effective linkage to actively assist passengers to make the trip.

In addition, passengers who take China Eastern Airlines flights at Shenzhen Airport, if they find that their ID cards and paper boarding passes have been lost after security check, can make a trip smoothly with their electronic boarding passes, and there is no need to leave the airport control area and reissue their boarding passes at the check-in counter.

Air China: Strengthen operation supervision, and continue to do a good job in production organization and emergency response under complex operation environment.

Air China scientifically co-ordinates aircraft, crew and other operational resources, strengthens flight plan management, and formulates detailed flight support plans and emergency plans in combination with weather characteristics such as frequent low temperature, rain, snow and low visibility in winter. By strengthening meteorological accurate forecast, strict flight release standards, and strengthening flight dynamic monitoring and information notification, it integrates Excellence, professionalism, efficiency and sincere service into every link of ensuring passengers’ travel, and fully guarantees the safe, stable and smooth flight operation during Spring Festival travel rush.